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Payment, Shipping & Cancellation/Return Policies

Terms & Conditions

Payment Policy

We accept all major credit cards: Visa, Master Card and American Express.

  • All COD orders require a 50% deposit & balance must be paid by e-Transfer, certified cheque, Visa or Mastercard prior to shipping.
  • Net 30 terms are available for regular clients upon credit approval
  • The customer has 3 days from receipt of product for returns. Full credit will be for the hardware only, custom printed graphics cannot be returned. Additional charges may apply if the product has been damaged or used for a trade show.

Shipping Policy

Orders are F.O.B. origin at KCB Graphics in Markham, Ontario. Customers shall have recourse for damages and delays only to the selected courier for these shipping issues. Turnaround times are approximate. KCB Graphics will use all reasonable efforts to prevent production delays that effect delivery schedules, but in no case shall KCB Graphics be liable for any damages resulting from any delays in shipping or deliveries.  KCB Graphics shall not be liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances.

Surcharge Policy

KCB Graphics may levy surcharges to cover the costs incurred for graphics layout changes, graphics proofs, order changes, shipping or billing address changes, non standard shipment methods, accessory additions or other non descript customer requests.

Colour Accuracy

We always do our best to produce accurate colour. Unfortunately, we do not guarantee 100% colour accuracy.

If you've received a digital PDF proof from us and you've viewed it on your monitor or printed the PDF to your laser printer it's unlikely the final printed piece will match your monitor or laser print out. Viewing your artwork on different monitors or printers will generate unlike results.

If you're looking at a product printed by us previously, and you're reprinting it again, it's unlikely the new printed piece will  match the previous order.  During a reprint there are many variables involved, such as the prepress system it flows through, the press it's printed on, the whiteness of the paper that's used (which affects colour on the page) and the other items your order will be printed with (on a large sheet), it's because of these variables we do not guarantee 100% colour matching.

We do have hard copy proofing available for banner stands, vinyl banners, trade show displays that can be printed on the actual print device and material that is used in final product. Please contact us for this option.

Cancellation/Return Policy

It is the customer's responsibility to inspect the product upon receipt of the order. Please open and inspect packages for damage immediately upon receipt. Call our customer service immediately at (800)-350-7152 of any possible damage which may have occurred during shipping. Keep all original packaging materials for inspection.

Customer can return stock items that were ordered with no custom graphics within 10 days of the date of shipment and receive a refund or store credit for the value of the hardware only. A 15% restocking fee will apply to all returns.

  • The returned items must be in an unused and resalable condition.
  • Items must be packaged in their original containers.
  • Displays that have been used at a trade show or is broken due to inadequate packaging cannot be returned for credit.

There is no return credit for any customized items such as displays or banner stands with custom graphics or non standard display fabric colors.

For all returns, customer is responsible for payment of both the original shipping out and all shipping costs back to KCB Graphics.