Production time, Payments & Shipping
How long will my order take?
- The turnaround time for most products can be seen on each products' information page. The production time required will vary depnding on the product chosen but ranges from 3 business days for a banner or banner stand and up to 10 full business days for a printed and die cut pocket folder.
- Rush turnaround is available for some products, please contact us with your requirements.
- Proofs will be sent for approval within 24 hours if no graphic design is required.
- Shipping time is not included in the required production time.
- The cut off for a business day to be included in the production time is 12:00 noon.
- Weekends and Canadian holidays are not considered business days.
If you have rush requirements please talk with us before placing your order and we'll do our best to accommodate you.
The time necessary to complete a job depends on the number and type of operations that must be performed. Finishing a vinyl banner may take 2 business days but a pocket folder which is printed, die cut, folded and glued will take 10 business days.
What forms of payment do you accept?
We currently accept Visa, MasterCard, AMEX and Paypal. We also offer 'Net 30' terms to established accounts with an approved credit application on file.
Do you charge rush fees?
We will try to accommodate your time-lines. However if we accept a project with a rush schedule that will affect other clients or involve extended working hours we will charge a rush fee between 20-30%. We will notify you prior to accepting the project if there will be rush charges.
What are your shipping options?
We ship throughout North America using FedEx ground or air service. Your order can also be picked up at our business location 410 Hood Road, Markham, Ontario, Canada.
How can I estimate my shipping costs?
You can estimate shipping costs by going to the page of the product you want and clicking 'Add to Cart'. This will bring up a new page, at the bottom left you will see an icon for 'Estimate Shipping' click this icon. Enter your Country, State/Province and Postal Code/Zip Code and click update. This will give you the different shipping options and their cost.